1. Return Eligibility
You may request a return if:
-
The item is defective, damaged, or not as described.
-
The item is unused, unworn, and in its original packaging.
-
The return is requested within 7 days of delivery.
2. Return Process
To initiate a return:
-
Contact us at :return@sseasybuy.com within the return period and also submit return form on the website.
-
Provide your order number, reason for return, and photos.
-
Our support team will guide you through the return steps.
Do not send products back without approval, as we may not be able to process unapproved returns.
3. Return Shipping
-
If the return is due to our error (wrong, damaged, or defective product), we will cover return shipping costs or arrange a pickup.
-
If the return is due to customer reasons (change of mind, wrong size ordered, etc.), the customer is responsible for return shipping.
4. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
-
Refunds are processed within 5–7 business days.
-
Refunds will be credited to your original payment method.
Late or missing refunds:
If you haven’t received your refund after the stated period, please check with your bank or payment provider. Then contact us at : return@sseasybuy.com
5. Exchanges
We offer exchanges for:
-
Wrong size
-
Defective or damaged items
To request an exchange, please contact us within 7 days of delivery.
6. Cancellation Policy
Orders can be canceled before they are shipped.
Once shipped, cancellations are not possible, but you may request a return after delivery (if eligible).
7. Contact Us
For questions about returns or refunds, please reach out to us:
📧 Email: return@sseasybuy.com
📞 Phone: +91 98614 44995